FAQ
Clear answers before we begin.
01What does Series Diligence do?
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We build company-owned investor infrastructure. Core combines an investor-facing website and secure VDR that you manage. Signature combines that platform with access governance, professional document preparation, analysis, and white-glove execution.
02How much does it cost?
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Core is $5,000. Signature is $10,000. A Core client can upgrade to Signature at any time for $5,000, bringing the total to $10,000.
03Can I buy the website, VDR, formatting, or analysis separately?
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No. Series Diligence is an integrated engagement. The purchasing choice is Core or Signature; individual capabilities are not sold separately.
04Which engagement fits my raise?
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Core is designed primarily for straightforward raises under approximately $2M. Signature is recommended for raises of approximately $2M+ or more complex diligence requirements. These are guidelines, not eligibility rules: a smaller raise can still benefit from Signature.
05Is Core a limited version of the platform?
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Core includes the complete technology platform, with 1 administrator and 1 standard investor access level. It is designed for founders comfortable creating folders, uploading documents, organizing their library, and managing their own content. Signature adds governance, preparation, and expertise.
06How does investor access differ?
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In Core, approved investors receive the same standard investor access within the VDR. Signature includes multiple permission groups and folder/document-level access segmentation where supported, so different investors can receive different materials as the relationship progresses.
07How many administrators are included?
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Core includes 1 administrator account. Signature includes up to 5 administrator accounts.
08Does Core include document formatting or analysis?
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No. Core clients manage their own materials. Document reformatting, visual standardization, document-by-document analysis, diligence-readiness critique, strategic recommendations, and initial white-glove VDR preparation are included in Signature.
09What does the Signature review cover?
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The Four-Lens Diligence Review considers skeptical, underwriting, risk, and opportunity perspectives, including hostile, base-case, conservative, and optimistic critique where applicable. It identifies inconsistencies, missing information, weaknesses, presentation problems, and likely investor questions, with recommendations for your team to address.
10Can I upgrade without starting over?
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Yes. Upgrade Core to Signature at any time for $5,000. Your existing investor site and VDR form the foundation of the Signature engagement. Core at $5,000 plus the $5,000 upgrade equals $10,000 total; you do not pay for a second full engagement.
11Are there ongoing costs?
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Hosting, database, email, storage, domain, and other third-party infrastructure may carry ongoing charges paid by your company. No continuing Series Diligence VDR software subscription is required to keep using your environment.
12Can you work with our existing website?
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Yes. Core is designed to visually complement your existing website and brand. Your corporate website can stay where it is while the investor environment lives at a custom domain or subdomain such as investors.company.com. Signature includes more extensive customization.
13Who owns the finished environment?
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Your company controls the source code and the applicable domain, DNS, repository, hosting, database, storage, transactional email, analytics, credentials, and company data. Handoff documentation helps your team or developers take responsibility for the environment.
14Can I see investor activity and receive login notifications?
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Both engagements include investor login/activity visibility, administrator notifications when investors log in, and document engagement visibility where supported. Activity is an engagement signal, not proof of investor intent or investment likelihood.
15Can investors subscribe to document updates?
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Yes. Both engagements include opt-in subscriptions to document updates. Investors choose whether to subscribe; they are not automatically enrolled.
16What happens when documents change?
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The current document presentation updates, and the current downloadable diligence package regenerates. Current-document/version information is available where supported. This does not imply retention of every historical file version.
17Do you write or certify the substance of our documents?
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Your company and qualified advisers supply and approve the substantive facts. Our review flags questions, inconsistencies, and presentation issues; it does not certify information, guarantee funding, or provide legal, accounting, securities, investment banking, or investment advice.
18Do you raise capital, introduce investors, or charge a success fee?
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No. We do not raise money, solicit or introduce investors, broker securities, provide investment advice, guarantee funding, take a percentage of your raise, or charge a success fee.
19What document volume and timing are included?
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The engagement scope records the document inventory, implementation requirements, client responsibilities, and delivery schedule before work begins. Timing depends on material readiness and client approvals.
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